Each year, one of the most important parts of my job is the planning and attending of the Leading Partner Retreat and Firm Administration Roundtable. Believe it or not, we start planning next year’s meeting soon after the conference is over. From planning calls, committees, speakers, facilitators, hot topics, and last but not least, logistics. These events do not happen without a village. We are lucky at CPAmerica that our staff work together seamlessly, and are also lucky to have members that are very willing to participate and help contribute to the success of the event.
With that being said, you can imagine my dismay when I became ill right before I was due to get on an airplane for Portland. It seemed like a bad dream and surely not truly happening – obviously, those meds were kicking in and making me hallucinate. My initial plan was to postpone my trip and just miss the first couple of days of the conference. My main goal was to not get anyone else sick, but believe me, if I could have guaranteed that small aspect, you all would have been acquainted with one sick pup.
As I was home feeling pretty bad for myself, the most amazing thing happened. I started to receive several emails and calls from members that I’ve established great relationships with over the last three years. I can’t tell you how rewarding that was. I wasn’t at the meeting, and members felt the need to let me know I was missed. It confirmed to me that it’s not necessarily the special event, vacation or graduation that you should look forward to, but the fact that success and being emotionally rewarded is made up of all the little things along the way: your experiences, relationships you’ve made and your impact on those associates, and friends and loved ones that you deal with on a daily basis. Throughout the year I reach out to members to provide guidance with member services, website training, event planning and to reinforce the familiarity of the relationship where when we do talk, you are not just talking to an associate, but a friend as well. When it comes time to see each other face to face at any of our conferences, your overall experience should be one that is not offered with any other association. CPAmerica is the catalyst for the unique, close relationships among our member CPA firms. It is our job in member services to help facilitate that process.
Long story short – best possible scenario would have been to not get sick and be able to attend the conference that I worked so hard on. In reality – I missed the event but because of many of you reaching out, I felt a part of it in spirit and hopefully through the relationship building and contact we have had throughout the year, my mark was evident with the overall success of the meeting.
Joyce Arthur, Senior Member Services Manager at CPAmerica International. Arthur was previously a Firm Administrator and has worked in the accounting profession for over 20 years. In her role within the Member Services team, she is responsible for the sharing calls, orientations, member communications and is a valuable resource for member firms.