CPAmerica Conferences and Roundtables – A Reflection Back

May 10, 2013

I have been privileged to serve as the Marketing Director at McGowen Hurst, Clark & Smith, P.C. for the past 20 years.  OMG – where has the time gone!  conference

The old adage of time flies when you’re having fun must be true.  During my 20 years, I have been fortunate enough to attend 17 CPAmerica Marketing Conferences and Roundtables – missing only three, two for dance recitals and one for a baseball state tournament that no mother could refuse to attend.   (I remember sitting on that bleacher on an unusually cold June day, with rain pelting down, my hands wrapped around a cup of hot chocolate wondering what my CPAmerica friends were doing in sunny Orlando?!?)   But I digress…..

Needless to say MHC&S has recognized the importance of participating in this conference, and believe it to be an investment not only in me, but in the entire firm.  And I agree.

While the format of the conference/roundtable has changed over the years, one thing has not – the excellent information shared by either an outside speaker or a marketing colleague.  I have always been impressed as to the quality of speakers secured by CPAmerica for the conference.  Like the clients we serve who have changing needs, so do we as marketing directors.  And CPAmerica has always been mindful of this.

Going way back to the conference in Milwaukee in 1994, I remember one of the speakers talking about a new concept/development/tool:   the World Wide Web – a global information medium allowing users to read and write via computers connected to something called the Internet.    While I must admit, at the time, I really didn’t think it was something I would incorporate in my marketing plan, however, I continued to listen and continued to be intrigued.    However, I was wrong about not using it– as two short years later we were developing our first website.  CPAmerica – always keeping us on the cutting edge!

This is just one example of the excellent programs and speakers that CPAmerica has afforded its members.  But I must admit, my favorite part of the CPAmerica Conference/Roundtables has always been the sharing of ideas, tools, materials, etc. by my CPAmerica marketing friends.

Their ideas have helped me keep our firm’s marketing program fresh and innovative, as we reach outward to our community/market and inward to our team members.    I can’t remember a single conference that I attended, that I was not able to come back to our firm and immediately implement a winning marketing idea/technique learned at the conference.   Definitely a measurement of the conference’s success.

But the benefits of attending the CPAmerica conference/roundtable just don’t stop after the physical days spent away from the firm have ended.   Probably the very best part of attending the conferences are the people you meet and the relationships you build.  I am proud to say that during my many years of attending the conferences, I have met so many fellow marketers that have rapidly and sustainably become good friends still today.

If I were to offer a suggestion to new CPAmerica marketers, I would encourage you to get involved with the planning and execution of the roundtable.  There are many opportunities available and like everything in life – the more you put into something…the more you get out of it….and the CPAmerica Roundtable is no exception.

Guest post by Rose Breuss – Marketing Director with McGowen Hurst, Clark & Smith, P.C.


The Power of Leadership Lies in the Power to Serve Others

April 30, 2013

“You are not here merely to make a living. You are here to enable the world to live more amply, with greater vision, and with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget this errand.” – Woodrow Wilson

Grace Horvath, Director of Services

Grace Horvath, Director of Services

Whether it is the success of your company, the well-being of your community and its citizens, or a cause that is important to you, your effectiveness as a leader and your engagement in the experience grows exponentially when those around you can sense you are there to serve.  I read recently in making hiring decisions, look for individuals with volunteer leadership experience.  These are individuals who have the proven ability to lead by inspiration because others trust their priority is to serve the best interest of all.

About 20 years ago, I moved from my lifelong home of Miami, FL to Gainesville, FL.  Honestly I was not excited about relocating from a glamorous and growing metropolitan paradise to my perception of what Gainesville was 20 years ago, an unworldly college town. My son was only six at the time and I heard it had good schools and was a safe place to raise a family.

I had very little connection to the community anymore and somewhere along the way after nearly 30 years in Miami, I had even less to lose packing up my family and relocating someplace completely new.  Miami had undergone an unprecedented cultural and economic transformation  Almost everyone I grew up with had left for other parts of South Florida and my university was more of an academic destination for engineering and sciences students making my liberal arts agenda of English and Latin classes barely a speck on the curriculum.

We moved in the fall barely in time for the new school year.  I’d get him off to school in the morning and then spend the next couple of hours wondering what I’d done.  It didn’t help that it was a record cold winter in Gainesville so I had plenty of time to feel sorry for myself waiting for my son’s bus to arrive home when I dreaded going out in the “freezing” cold to meet him. (I did not own a sweater or closed-toe shoes when I moved here from the subtropics – so yes it felt freezing – to me.)

But there was one good thing during those dreary days, I began to think about how I became so alienated and wonder how a person could live somewhere their entire life and walk away with such a light load.

As I sat there not knowing anyone in this new place and with no job to springboard some social structure to my life, I realized that after a lifetime in one place, I had never really engaged myself in my community.  I had done well with natural leadership abilities, but I did not extend myself in any type of community service or involvement outside meeting the needs of my family and me.  Read the rest of this entry »


A Refresher on Billing and Collections

March 14, 2013

This is the time of year when most CPA firms make contact with more than 60% of their client base as a result of tax preparation and advice to clients.

Kathy McDonald, Director of Concierge Services

Kathy McDonald, Director of Concierge Services

This is also the time of year when billing and collections is of vital importance to sound CPA firm management.  This can be a challenge to many firms, since the accomplished CPA is seldom trained on timely billing and collection procedures essential to cash flow and profitability.

According to Dennis V. Niven, CPA, B2B CFO®, businesses in general should have less than 40 days in accounts receivable, and well-managed firms that pay staff every 2 weeks should have receivables of less than 30 days.

Annual review of sound billing and collection policies and practices is a prudent activity for all firms regardless of practice size.  The policies should be written and the practices should be reviewed among all pertinent staff at least annually, if not more often.  Progress on billings and collections should be monitored regularly throughout the year.

Sound practice incorporates several steps in the A/R process:

  • Client screening on an annual basis of both new and repeat clients is vital to the billing and collection process.  With the new client’s permission, predecessor firms should be contacted, as well as performance of background and credit history checks.  For repeat clients, not only does the firm know the client payment track record, but also has access to the financial viability of the client which can vary from year-to-year.  The annual review should determine if the client and engagement are still a good fit for the firm. Read the rest of this entry »

Top 5 Outlook Tips To Try During Tax Season

February 19, 2013

Five minutes now could save you 15 minutes a day throughout tax season

How long do you spend checking email each day?  According to an article in Inc. Magazine, employees spend roughly half their time on average checking emails.

Want to minimize emails this tax season?  Scan through these top five tips and see if one of them might be able to help you whittle down that time spent so you can focus on other important activities.

1. Quick Parts: building blocks for repetitive responses

Do you find yourself repeating salutations, instructions, or responses in multiple emails?  If you’ve ever found yourself searching for a previous email you sent to copy your own wording for your next email, there’s a better way!  You can tuck these building blocks into your tool belt so they’re easy to paste into any email message at any time.  Phrases or paragraphs such as these can become part of your Quickparts-tipsQuick Part gallery:

  “If you have any further questions, I would be happy to assist you.”

 “Would you like your overpayment refunded or applied to your estimated tax? The pros and cons are…”

“Would you please review the draft return and sign, date, and return form 8879 to me?  Form 8879 is…”

 

To create these building blocks in your Quick Part Gallery, type your text in a new mail message.  Select the text, click on the Insert tab, click on the button “Quick Parts”, select “Save Selection to Quick Part Gallery”, and just give it a name and press OK.

To use these building blocks, simply put your cursor where you want the text to go, click on the Quick Parts Gallery icon on the Insert tab, select the text block you want inserted… and voila!

2. Quick Steps: one-click wonders

When you get an email, does it take you a few steps to process it?  You may want to mark it as read, open a reply, then file it away in a particular folder.  You can now consolidate all of those steps into one click of a button.

To create a process, make sure you’re on the Home tab in Outlook, then look for the Quick Steps group.  Click on the arrow in the bottom right hand corner of the Quick Steps section.  You can Edit the pre-set options, or you can create your own (click on New then  Custom).one-click-wonders-kaylen

To use a saved Quick Step, simply make sure the email you want to process is selected, then click on the Quick Step listed in the grouping and all those steps you chose will magically happen.

3. Quick Access Toolbar: keep your favorites close at hand

If you have a favorite button you use often but isn’t on the Home tab, like Quick Print or the Quick Parts Gallery, you can add it to the toolbar on the top left of your window, so you can use your favorite buttons without even having to change tabs.

To add something to this toolbar, navigate to the button and then right-click it.  Select Add to Quick Access Toolbar.  Your button will automatically show up on your toolbar at the top.quickaccess-kaylen

4. Message Shortcut: open an email from anywhere

While you’re working on a tax return, you may come up with a question for a client and need to contact messageshortcut-kaylenthem.  Instead of having to pick up your mouse and switch over to Outlook, if you create a shortcut you can avoid Outlook altogether and open a message on a whim from any program.

To create a message shortcut, right-click anywhere on your desktop.  Select New then Shortcut.  Type in the location “mailto:” and select Next.  Type in a name such as Mail Shortcut and select Finish.  Once it’s created, right click on the icon and select Properties.  Click in the Shortcut Key box and then press tmailshortcutproperties-kaylenhe keyboard shortcut you want to use to open a new message, (Ctrl + Alt + M is an example, but you can use whatever your fingers can get to quickest that isn’t already used for something else).

To use your new shortcut simply press that same shortcut key combination into your keyboard no matter what program you are in and a new email should pop up ready for you to type and send.

5. Keyboard shortcuts: get there without picking up your mouse!

There are a multitude of keyboard shortcuts, for Outlook and in general, that allow you to operate more efficiently skeyboardshortcut-kayleno you don’t have to lift your hands off the keyboard, reach for a mouse, and then find your place again.  Here are just a few shortcuts you may find useful to let you process emails just that much quicker.  A little time saver can make a big difference when you do it for every email…

 

To do this Press
Send an email CTRL + ENTER
Mark an email as read CTRL + Q
Open your Calendar (2) or Tasks (4) from your navigation pane CTRL + #
Open your Quick Access toolbar ALT + #
Display the Address Book CTRL + SHIFT + B
Create a new Appointment CTRL + SHIFT + A
Create a new Contact CTRL + SHIFT + C
Create a new Task CTRL + SHIFT + K

Kaylen Saunders, Member Services Manager for CPAmerica International. With a masters in Curriculum and Instruction and experience as a professional development trainer, Saunders is responsible for scheduling and hosting webinars, administering CPE, maintaining the members-only website, managing preferred provider relationships, and coordinating the CPAConnect Roundtable.

More resources

For more Outlook productivity suggestions, check out the CPA Practice Advisor’s article on email tips at http://www.cpapracticeadvisor.com/article/10313425/5-outlook-email-tips-to-improve-productivity

or the Techradar article for more specific tips and tricks at http://www.techradar.com/us/news/world-of-tech/roundup/top-ten-time-saving-tips-outlook-1077894


Save the Date for CPAmerica Events

February 13, 2013

It’s that time of year again!  Go ahead and grab your calendar and make note of the 2013 events.

In order of appearance:

  • Marketing Roundtable, June 13Business conference

This meeting will be held the day after the AICPA Practitioners Symposium/Tech +/Association for Accounting Marketing Summit in Las Vegas at the Bellagio. Meet with your fellow marketing associates to discuss hot topics for the year! The agenda is taking shape and registration will be available in the coming weeks.  Among other topics, the group will discuss “Ideas for Differentiating your Firm from the Competition” and “Key Take-Aways from AAM.” The group will also have Art Kuesel, Koltin Consulting Group, to discuss cross-selling.

  • Northeast Partners Meeting, June 7

The partners from the Northeast region will get together in Providence, RI. Their agenda includes member sharing sessions on “Business Development Strategies” and “Succession Planning.”  Joe Terasco, Accountants Advisory Group, LLC, will be joining the group to discuss “The Future of CPA Firms and Its Impact on Strategy” and “Staff Development.”

  • Accounting & Auditing Conference, June 19-21

The 2013 A&A Conference in San Diego, has a preconference opportunity available on June 18.  The preconference will be led by Jim Woy, Loscalzo Associates, and he will be discussing GASB and A-133.  The actual conference will begin on June 19. Top speakers such as, Gale Crosley, Susan Hodkinson, Wayne Kerr, Greg Clarke, Gary Zeune and Randy Johnston will be speaking throughout the week.

  • Technology Roundtable, June 19-21

This event will co-locate with the A&A Conference in San Diego. There is a possible preconference opportunity on June 18. The agenda for the Tech Roundtable will be available in the coming weeks.  Randy Johnston, NMGI, will be covering many hot topics for this group. A technical speaker from CCH will be joining the group to discuss portals.

  • Central/Mountain Partners Meeting, July 12

The partners from the Central/Mountain region will be getting together in Albuquerque, NM for some in-depth member sharing. They will hear from some seasoned leading partners in regards to what they would change or do differently if they were to start over.  They will also talk about the practice management survey and spend some time discussing big issues that keep them up at night.  Randy Johnston will wrap up their program by presenting on “Tips, Tricks and Security.”

  • Southeast Partners Meeting, August 2

The partners from the Southeast region will meet again in Atlanta, GA.  Their agenda includes the following member sharing topics: “Organic Growth,” “Business Development Strategies,” “What keeps you up at night?” and “Succession Planning—The Broader Issue.”  They will also have breakout sessions that focus on mergers and acquisitions, staff development and partner accountability.

  • Midwest Partners Meeting, August 23

The partners from the Midwest region will be meeting in Elgin, IL at the office of association member, Mueller & Co., LLP.  David Nissen, managing partner of Mueller & Co., LLP and chairman of the Board of Directors, is generously hosting this meeting.  The partners will be discussing issues such as; staff development, billing, building bench strength and psychological assessment.

  • Leading Partners Retreat/Firm Administration Roundtable, September 25-27

This meeting is being held in Philadelphia, PA.  The main theme of this year is “growth.”   Some topics presented at this meeting will be “Tactics to Lead Your Firm’s Organic Growth Engine,” “Partner/Shareholder Agreements to Support Your Firm Strategy & Growth,” “Most Recent Trends in CPA Firm Merger/Acquisition,” “Grow or Die: my firm, my way or the highway,” The Data of Profitability,” “Building a Team to Support Growth,” “The Challenge to Niche Your Way to Growth” and “Technology to Support Your Growth Infrastructure.”  CPAmerica has secured some top speakers for this event.  Tim Bartz, Steve Berger, John Hermann, Joel Sinkin, Lou Grassi, Michael Platt, John Park, Steve Tatone and Randy Johnston will be joining us for various sessions.

  • CPAConnect Roundtable, October 23-25

Members of CPAConnect will be gathering in Nashville, TN this year for their annual meeting.  They are looking forward to an “AICPA Update” from Mark Koziel.  They’ll also have a session on social media presented by Stacie Saunders.  Dr. Bob Spencer will also be there to give a technology update.  The group will hear from various other speakers on sales and staff development.  Rounding out the agenda will be several other sessions and topics dedicated to member sharing.

  • Tax Conference, November 4-6

The Tax Conference is also going to San Diego in 2013.  CPAmerica has a great line-up of speakers for this event—Jim Hamill, Jordan Goodman, Sean King, Eric Wallace, Brian Mahany and Rick Rebel.  They will be covering topics such as “Tax Planning Opportunities,” “Related Party Transitions,” “State and Local,” “Repair Regs,” and “International.”  There will be technical and tax practice management sharing sessions as well.

Heidi Dublin, Events Manager for CPAmerica International. As a part of the Events department, Heidi plans and organizes all of CPAmerica’s conferences and roundtables, including the Partner Meetings, Marketing Roundtable, A&A Conference, Technology Roundtable, Leading Partner’s Retreat, Firm Administration Roundtable and Tax Conference.

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The Importance of Sharing

February 5, 2013

Unless you are fluent in Mandarin Chinese, the characters in the image to the right is incomprehensible; think about the time and resources you would have to expend in order to translate it.sharingsymbol

Now, however, imagine that you knew that I could read Mandarin. How easy it would be for me to simply tell you that they are the Chinese characters for “to share.” In this case I would be an easily accessed resource at your disposal.

The Sharing Library located within the CPAmerica International website is also an easily accessed resource; it is an often overlooked service that is provided as part of membership to CPAmerica.

The wealth of information available in the CPAmerica sharing library is there to instantly assist your firm in a variety of topics; the key niches of these topics include:

  • A&A
  • Tax
  • Firm Operations
  • Niche Services
  • Specialized Services
  • Your Association Materials

More detailed categories can be found within each of these topics located within the sharing library. Forms, presentations and proposals are all located there, just to name a few.

There are currently over a thousand articles available for CPAmerica members to peruse as part of the association.

The sharing library can help your firm focus on what it does best without having to expend excessive time and energy reinventing the wheel.

Another great feature of the sharing library is that members with a particular area of expertise can up-load files to the library through a portal in the SERVICES area of the CPAmerica website. This sharing of ideas leads to a multiplicity of knowledge between our members.

As the great Irish playwright George Bernard Shaw said, “If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”

CPAmerica is committed to the constant improvement of our members’ firms; this commitment is manifested to you through our sharing library and through our motto, “Improving Through Sharing.”

If you are not a CPAmerica member and would like information on how to join our organization, please fill out this form.

 

Oscar Molina, Marketing Editor at CPAmerica International. Molina has a background in graphic design and marketing and has previously worked as a field chemist. As the Marketing Editor, he is responsible for content, layout & design, printing and distribution for print and on-line member publications for CPAmerica International.

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Sharing Calls 101

January 18, 2013

Sharing Call definition: In our world, sharing calls typically cover a specific niche area or practice management issue that also happens to be a hot topic among members.  The call can be centered on a niche service or a specialized service and usually runs between thirty minutes and one hour.Phone

Some of the top industries served by our CPAmerica International members include:

  • Real Estate
  • Professional Services
  • Construction
  • Finance and Insurance
  • Healthcare and Social Assistance
  • Manufacturing
  • Nonprofit
  • Agriculture
  • Retail and Mining

Why do they work and why should I attend?

Member sharing is an integral part of being in an association–any association. Members in CPAmerica can get access to best practice knowledge from their peers without fear or worry of sharing with a direct competitor.

Our association is fortunate that members enjoy sharing with other members and often cite it as one of the most beneficial aspects of their membership.

Sharing calls are just another form of developing those relationships and learning best practices. Members can get on a call discussing a topic without waiting months to see each other face to face.

If it is a topic that needs further development and resources, the call often evolves into a series of webinars or a more in-depth session at a conference or retreat.

A couple of sharing calls on the horizon for our members are a call hosted by two of our member firms, Terry Delaney of Widmer Roel, PC in Fargo, ND and Cynthia Dopjera of Harper & Pearson Company, PC  in Houston, TX. They have agreed to co-facilitate a call to discuss some key topics affecting the banking industry.

We also have a call scheduled on the topic of Outsourced CFO and Controllership Services.  The call will be facilitated by Bob Parker, Managing Partner of TPP Certified Public Accountants, LLC in Overland Park, KS.  On this call, Bob will discuss what processes his firm uses such as billing, marketing approaches, challenges and successes their firm has encountered.

Whether or not a firm offers these particular services to clients, by participating in the sharing calls, members can learn how to develop the niche in their area.

How can I participate?

If a firm specializes in a particular area and feels that some of their fellow members can benefit by having a call, facilitation is a great way to introduce themselves to other key members with expertise in the niche area and expand upon relationships with peers in the industry.  Read the rest of this entry »


Five Traits Your Business Development Candidate Should Have

December 5, 2012
Kathy McDonald, Director of Concierge Services

Kathy McDonald, Director of Concierge Services

Unlike prior decades of CPA firms doing business as usual, today’s new business is a scramble for new referral sources, new service lines, new niches, new outsourced partnerships and new talent with fresh ideas. To heighten the odds for more base hits and home runs, an increasing number of CPA firms are looking into hiring one or more business developers.

As Director of Concierge Services at CPAmerica International, I’ve been called upon more this year than ever before to help members explore the options for firm growth, including options to hire business development professional(s).

CPA firms are in a war to get business in the ‘new normal’* economy which can be surprisingly flat, at best.  Some economists say the ‘new normal’ is here to stay, while others predict up to a decade or longer of economic struggles.  Yet growth is essential for a CPA firm to thrive, thus there is a perceived need for new approaches to discuss business development.

Just as hiring a marketing director was not the cure-all for partners not wanting to market, likewise, the business developer is not the solution for partners who don’t want to actively engage firm growth.

Allan Koltin, CPA, CEO of Koltin Consulting Group, indicated at the 2012 Winning Clients is Everything event, “No fewer than one of every four CPA firm partners needs to be a rainmaker to keep the firm’s growth on track.”

Firms also need to be aware that the biggest barrier to partners getting on board with firm growth is the firm’s partner compensation system which, more often than not, falls short on rewarding those partners who grow the firm.  Business developer or partner involvement in growth should not be an either/or proposition.  Both are essential to gain maximum growth momentum.

The savvy business developer with 100% efforts dedicated to growth probes into strategic opportunities derived from economic and market analysis, pursues existing and new marketing and distribution channels and identifies ways to deliver the firm’s capabilities to qualified targets (i.e. both existing and new prospective clients).

From what I’ve seen, business development professionals in CPA firms have varied responsibilities and can be involved in everything from the development and refinement of the firm’s services, to the creation of marketing strategies, to the generation of sales leads, to negotiating and closing deals typically with assistance from the partners, and in larger firms, management of an entire sales team established in the firm.

Despite a range of responsibilities, most firms share one core goal for the business developer: They see the job of the business development professional is typically to identify new business opportunities.

The business developer is charged with responsibility to help the partner group find and exploit these opportunities to bring in more revenue.

What the work entails, exactly, depends on how big a firm is and the back-office staff available to support these efforts.  Business development, of necessity, is highly cross-functional, requiring close collaboration with various internal partners and teams to make sure that momentum is on track and new business is achieved.

So what do you need to be a business development candidate? Read the rest of this entry »


Four Important Elements in Developing A Cybersecurity Policy

November 20, 2012

caution tapeCybersecurity Tips from HPG and Poyner Spruill

By Brooks Malone and Elizabeth Johnson

Corporate directors, general counsel and CIOs have all named cybersecurity as their primary concern, according to a recent survey. Accounting and financial records are a huge target for cyber thieves. The first step in protecting your firm’s data, and that of your clients, is to develop a foundational security policy with trained professionals to implement it, as well as conduct risk assessments on a regular basis. Four important elements in developing and implementing a security policy:

  1. Understand your compliance obligations. A growing body of law dictates information security requirements and noncompliance can result in serious penalties.
  2. Create a data inventory. Know what data you have, where it is stored, and how it is used. Classify data and devices by criticality so you can prioritize recovery and management efforts.
  3. Segment your network. An intrusion into one component should not mean that the intruder has ready access to the entire network.
  4. Encrypt portable devices. In addition, Bring-Your-Own-Device (BYOD) policies have a negative effect on cybersecurity. Employees using their personal smart phones, tablets and computers to access, store and share company files can create a risk. Furthermore, a lack of control over threat protection on these devices places user names, passwords and other account information in jeopardy.

A good resource for small business is the Cybersecurity Planning Guide developed by the FCC.

It should go without saying, don’t forget the basics. More importantly, enforce them. Most business owners and executives are aware that the next four tips are good practices. However, following them is difficult.

  1. Do not use default or “out of the box” passwords and settings. Require strong passwords and/or dynamic authentication and periodic changes to credentials at least every 90 days.
  2. Protect your network and infrastructure from untrusted elements. Anti-malware software is a must, but it still only blocks known malware. Firewalls, Intrusion Prevention, and Web Content Filtering can help prevent and detect attacks.
  3. Train your employees on your programs and keep them aware of threats. They need to understand not to give information over the phone, not to click links and open attachments from unknown senders, and not to re-use and share passwords.
  4. Terminate access rights promptly and completely when an employee or provider leaves or their role changes.

Taking these and other appropriate security steps will not only reduce your business’ vulnerability to a cyber security attack, but also improves compliance with information security regulations while reducing the likelihood of suffering a reportable security breach. Failure to institute a cybersecurity plan opens the door to theft of valuable data, liability and government enforcement, and reputational harm. Cyber security preparedness is no longer just a good idea; it is a necessity for compliance, risk mitigation, and a strong business model.

 

About Brooks Malone:
Brooks Malone is a CPA and firm partner with Hughes Pittman and Gupton, LLP, one of the largest CPA firms headquartered and staffed in the Research Triangle Park region of North Carolina. He works with clients in a variety of industries including information technology, medical device, life science and biotechnology, construction and real estate, service companies and non-profit organizations. His areas of concentration include financial reporting, business consulting and financial planning. Malone can be reached by emailing bmalone@hpg.com or calling (919) 232-5905.

About Elizabeth Johnson:
Elizabeth Johnson is a partner with the law firm Poyner Spruill LLP. Her practice focuses on privacy, information security, and records management. Johnson’s comprehensive, practical approach to privacy law is reflected by the diversity of her clients, which hail from a variety of industries including health care, financial services, insurance, retail, telecom, utility, technology, consumer goods and client services. She has also worked with organizations of various size and scope, ranging from Fortune 100 companies with international reach to local charities. Johnson can be reached by emailing ejohnson@poynerspruill.com or calling 919.783.2971.


10 Key CPA Firm Leadership Traits

October 16, 2012

Leading a large, multi-owner, CPA firm as managing partner demands skill far beyond technical competency and favorable personality traits.

The effective firm leader is able to herd the firm toward a common vision and prioritize strategies to support the vision, while demonstrating optimism and positive energy each and every day.

The philosophy of CPAmerica International is that many can “manage” a firm, but conscientious firm management is not enough.  The top performing firms in the country have a firm “leader” who has essentially mastered those special behavioral characteristics that contribute to effective leadership.

Although not an exhaustive list, key CPA firm “leadership” traits are:

  • Demonstrating optimism and positive energy under all circumstances, thus motivating and inspiring others even when faced with adverse circumstances
  • Establishing the firm vision and mission in a manner that achieves buy-in from others
  • Setting strategy and priorities and accountability measures to drive performance and achievement
  • Hiring and keeping great talent in a manner that supports firm succession
  • Focusing on a culture of customer focus
  • Building high performance teams, and reshaping low performance teams
  • Delegating and empowering others, thus embracing trust in others
  • Coaching and developing talent, including the talent of fellow owners who were once peers
  • Managing complexity and ambiguity, thus being the one to decide how to decide
  • Maintaining perspective, including humility and gratitude

On Sept. 18 in Denver, twenty relatively new Leading Partners of CPAmerica International member firms gathered to support their common mission to improve through sharing.

This select group had one thing in common – all had been firm leaders for less than three years.  All had been preceded by a leading partner who had set a high bar before their game began. Read the rest of this entry »


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