(and you won’t believe who’s the hero)
Outstanding customer service can occur at any time and in unexpected ways.
I have gone from a believer that bureaucracy and regimented processes can be hard to break, to someone convinced that anyone can provide outstanding service and create positive feelings in the mind of a customer. This happened to me today, and it made my afternoon!
I don’t often travel internationally – maybe a couple of times a year. However I travel domestically on a regular basis, and I decided to join the Trusted Traveler Program through the U.S. Customs and Border Protection.
The program is a new effort to speed the process for regular and recognized travelers for both entering the boarding area as well as going through customs when coming back into the United States. Read the rest of this entry »